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The app does not work. Why do I get an error?

CREATION ยท FAQs1 min read

API request failed / An error occurred

In general, something is configured incorrectly in your app. Here we show you the most common mistakes:

NOTE:

The portal currently often displays unexpected error messages.

Red Internal Server Error message below the Save and Publish buttons in the App Designer

The problem can be fixed in most cases by updating the app's spreadsheet.

Change Data Source -> Update data source

Change Data Source menu with Update data source and the highlighted upload area Drag and drop an Excel file here

1. Cell references are not correct

Data tab with wrong cell reference Sheet12!A1, sheet tab Sheet1 and the error API request failed: Illegal output cellCircle app showing an empty page with the message There is a configuration error in your app

Reasons:

  • Worksheets have been renamed
  • Spelling mistake (e.g. Data link incorrect: Sheet12!A1 -> correct: Sheet1!A1)
  • A page in your app that does not contain any elements

Solutions:

  • Adjust the page names under Data
  • Delete the spelling mistake
  • Add an element to the page or delete the empty page

2. Incorrect entries

Style tab of the radius element: Background Color refers to Sheet1!A1, which contains the text circle information

Circle app with the element message This element contains configuration errors instead of the radius input

Reason:

  • Cell contains no Hex color value, e.g. #FFFFFF

Solution:

  • Refer to a cell containing a HEX color value.

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